Privacy Policy

Welcome to casino-palast.com! Before you begin using any of our related websites, apps, or software, or before browsing our hotel listings, please take a moment to review our Terms of Use and Privacy Policy. Understanding these documents will help ensure that your interaction with us is safe, transparent, and engaging.

Our platform includes the game center, website, mobile application, software, and additional services offered by casino-palast.com, collectively referred to as "the Services." This Privacy Policy serves as a guide for you to understand how we handle information; it details the types of data we collect, how we acquire it, and how we use, protect, and potentially share it while providing you with our services. If you have any questions or need to contact us, we can be reached via email.

Please note that this privacy statement governs all of your activities with casino-palast.com, including site browsing and rewards program enrollment. Your privacy is our top priority on all platforms and in all interactions.

How We Manage Your Information

Hello! You can explore our Services with minimal personal disclosure, limited to essentials like "Automatically Collected Information" and your date of birth. However, to fully enjoy the gaming experience, you will need to register, which involves providing more detailed information such as your username, password, or membership ID. As you use our services, we automatically collect certain data. Additionally, you have the option to share more details about yourself to enhance your experience—though this is entirely voluntary. Be aware that some features of our services may require specific information to function properly. Occasionally, we might also integrate supplementary data from external sources to better understand your preferences and refine our services.

Providing Your Information

Our Services are offered free of charge. When you interact with our Services, we may collect a variety of information from you, such as:

• Account Sign-up Information: This includes your date of birth, username, and password.
• Transaction Data: We document details of your purchases through a third party, including the nature of the items bought. Please note that we do not directly access your billing or payment information.
• Demographics: We gather data regarding your gender and age.
• Social Media Engagement: If you interact with our Services via social media, we may access your profile information, subject to your consent through social media privacy settings.
• Loyalty Program Details: For participants in our loyalty program, we track information related to your activities within the Services, such as purchases and accrued rewards.
• Contest and Survey Data: When you participate in contests, surveys, or similar activities, we collect the information you provide, including personal identifiers like name and contact details, and specifics about your entries such as age, photos, and hobbies.
• Content Created by Users: You can voluntarily share information through your activities within the Services, like gameplay, comments, or support requests. This information, except for support inquiries, is public, so consider your privacy when sharing.
• Communications: Any interactions with us may provide insights, encompassing all the information types listed above, plus any additional details referred to in this privacy policy. This includes queries or comments about the Services or our Privacy Policy.

Data Collection Framework

At casino-palast.com, we are committed to enhancing your experience with our Services. This includes thoroughly monitoring your interactions through third-party websites, apps, and gaming platforms. We collect various data such as device IDs, IP addresses to determine your location, browser types, navigation paths on our site including entry and exit points, device and browser activity, click-through rates, page visit durations, transaction histories, and instances of service disruptions. This data collection is vital for improving our Services, customizing our communications, and recommending products or services that align with your preferences. With your consent, we may also gather precise location information, as permitted by law and your device settings, which could enable push notifications.

We utilize data from public databases, commercial data providers, and third-party services to enhance our understanding of your interactions with our platforms, including social media. It is important to note that our handling and sharing of aggregated or anonymized data, which does not personally identify individuals, are not covered by this Privacy Policy.

Please note that we do not respond to browser do-not-track signals. More information on this is available in the "Cookies and Tracking" section of our policy.

Utilization of Collected Data

The data we gather is crucial for refining our business operations and broadening our reach. This includes introducing you to relevant products and services from our partners and third-party entities. Here are the primary ways we use your information:

• Service Enhancement: We continuously work to improve the usability, security, and reliability of our services. This includes verifying your identity, addressing service issues, and performing necessary troubleshooting.
• Communications: With your consent or as required by law, we communicate with you about new and existing products, services, promotional offers, and events from us and our affiliated partners. We also engage in targeted advertising across different platforms, address your inquiries and feedback, and conduct surveys or research to assess customer satisfaction.
• Service Usage Analysis: Analyzing how our services are used allows us to innovate and enhance our offerings. This includes developing new products or services, conducting analytic reviews, and preventing fraud or misuse of our services.
• Legal and Regulatory Compliance: Using your information helps us comply with legal and regulatory obligations.
• Protection of Legal Rights: The information is also essential for safeguarding the legal rights, privacy, and security of our business, our partners, you, and the broader community.

Cross-Border Data Transfer

Our Services are headquartered in the United States, and during our operations, we may store and process your information in any country where we operate or engage service providers. By using our Services, you consent to the transfer of your data across international borders to countries outside of your own, including the United States. Be aware that the data protection laws in these countries might differ from those in your home country. Under certain circumstances, your personal data may be accessible to judicial, law enforcement, regulatory, or security authorities in these jurisdictions.

You have the right to request access to, correction of, deletion of, or modifications to your personal information. Please specify the personal data involved when making such requests. We will conduct necessary verification processes to ensure your security before fulfilling any request. We are committed to handling your requests promptly and in accordance with recognized data protection standards.

Contact Us

We take your privacy concerns and inquiries seriously at casino-palast.com. For any questions about our privacy practices or the handling of your personal data, please contact us via:

• Email: [email protected]

Please note that email communication may not always be secure. To protect your privacy, we advise against sending sensitive information through email.

You have the right to deactivate your account at any time. However, please be aware that for legal reasons, we may need to retain certain information even after your account is closed. Legal obligations may prevent us from completely deleting all your personal data. For account deletion requests or if you have any questions regarding your data, please reach out to us at [email protected].

Managing Your Cookies and Data Preferences

You can manage cookies by disabling or removing specific cookies through your browser settings. This adjustment allows you to accept cookies from certain sites while blocking them from others or disabling them entirely. Be aware that turning off cookies might affect the functionality of some services, potentially making them less effective or entirely inoperative. Additionally, clearing your browser's cookies can reset any opt-out preferences you previously established.

We want to inform you that many of our partners participate in the Network Advertising Initiative (NAI), which provides a straightforward way for users to opt out of targeted advertising from its member companies. We encourage you to visit the NAI’s website to gain a better understanding of how your personal data is used for targeted ads and to learn about your opt-out options.

For detailed insights into Google Analytics data management practices and to explore available options, we recommend visiting their official webpage.

Understanding the differences between accessing services through websites versus mobile apps is crucial, as opting out from interest-based advertising on mobile apps might require specific actions. It’s beneficial to familiarize yourself with your rights regarding mobile apps and to adjust your device settings accordingly to manage privacy preferences effectively.

To stop data collection via a mobile app, the simplest method is to uninstall the app from your device.

Managing Location Data and Notifications

If you have previously permitted the use of your location data in the casino-palast.com app and wish to revoke this permission, you can do so by adjusting the settings within the app. Please be aware that this might impact your user experience.

When you consent to our services, be aware that your device may receive push notifications, which are alerts sent by an app directly to your device regardless of whether the app is in use. You can adjust your notification preferences in your device's settings menu.

Unsubscribing from SMS Notifications

For those subscribed to our SMS notifications, you have the right to unsubscribe at any time. To opt out, simply send "STOP" to the number provided in our SMS communications. You may receive a confirmation message once your unsubscribe request is processed.

Email Invitations and Solicitations

If you wish to decline an invitation to casino-palast.com or prefer not to receive future solicitations, you can refuse email invitations. To be removed from our email list, please contact [email protected]. Remember, you can choose to stop receiving emails from us at any time.

Sharing and Managing Personal Data

We reserve the right to share specific personal information with external parties under certain conditions:

• With Your Consent: With your explicit consent or upon your request.
• Transaction Facilitation: To facilitate transactions that you initiate.
• Legal Compliance: As required to comply with our legal obligations, respond to governmental inquiries, adhere to court orders, enforce our Terms of Use, or protect our rights, our partners, or the safety of our users, including fraud prevention measures.
• Business Transitions: In the event of a business transition, such as a merger, acquisition, or sale of assets, your information may be part of the assets transferred.
• Third-Party Services: For the execution of certain services on our behalf by third-party agents or contractors, including but not limited to payment processing, email management, marketing initiatives, security operations, and customer support, as outlined in our Privacy Policy.

In accordance with our Privacy Policy, we may also share your personal details with our affiliates to achieve our business objectives. Be aware that third-party platforms, including mobile gaming services and social networking sites, may collect data on your interactions with our Services, such as your game scores and rankings. The way these platforms collect and manage your information is governed by their own privacy policies, which can be influenced by how you choose to interact with our Services.

We do not sell your personal data to outside parties. However, we permit third parties to gather data through our Services and share this information for various purposes, including the delivery of targeted advertisements on our Services and other platforms, a practice known as "interest-based advertising." These third-party data practices fall outside the scope of our Privacy Policy.

Use of Third-Party Technologies

Our website incorporates third-party technologies that utilize cookies to track your interactions comprehensively with our site. These technologies collect data about your online behavior across multiple platforms and devices over time. By using our services, you consent to the use of cookies by these third parties for analytical purposes and to enhance marketing strategies.

Advertising Technologies

Advertising networks and advertisers might employ various third-party advertising technologies, including tracking technologies, to deliver targeted advertisements across our website and other digital platforms. These tools monitor your activities across multiple devices and include the use of third-party cookies during advertising efforts. Third-party advertising firms also use Pixel IDs or beacons to optimize and manage our online advertisements. These beacons identify the browser's cookie associated with our ads, facilitating your navigation to our website.

Opting Out

For information on how to opt out of targeted advertising by companies participating in self-regulatory programs, please see the "Accessing Your Information and Your Rights and Choices" section. To learn more about how Google Analytics manages your data and your options, visit Google Analytics Partner Sites.

Data Management, Safety, and Integrity

We are committed to safeguarding your data through comprehensive security measures that include administrative, technical, and physical protections. It is crucial for you to keep your account information secure and refrain from sharing sensitive details via email or social media messaging. Despite our rigorous security protocols, the nature of online data transmission means that complete protection against all breaches, unauthorized access, or data theft cannot be guaranteed.

External Links Policy

Our website may provide links to and from third-party websites. It is important for users to understand that we do not control these external sites and their privacy and security practices. We encourage you to review the privacy policies of any third-party websites before engaging with them or sharing your personal information.

Underage User Policy

Our platform is strictly for use by individuals who are 21 years of age or older. The registration and use of our Services by individuals under the age of 21 are prohibited. We strongly discourage minors from sharing personal information, such as full names, residential addresses, phone contacts, and email IDs. If a child under the age of 13 inadvertently provides us with personal information, we urge parents or guardians to contact us at [email protected] for assistance in removing that information. Please provide specific account details used by your child when reaching out.

Geographical Restrictions

Our Services are specifically designed for residents within North America, excluding individuals in the state of Washington. Access from Washington state or from territories outside North America is strictly prohibited. We do not intentionally collect personal information from individuals located in Washington or from outside the United States, including names, addresses, contact numbers, and emails. We reserve the right to modify this Privacy Policy at any time, which may include introducing restrictions on access for users from certain regions, as detailed in our "Privacy Policy Amendments" section.

Policy Amendments

We retain the authority to alter our policies at our discretion, potentially imposing restrictions on users from specific jurisdictions as needed.

Changes to Our Privacy Statement

Please be aware that we may make changes to our privacy statement at any time. The "Effective Date" stated at the beginning of the policy will be adjusted whenever modifications are made, and the most recent version will be accessible on our website. As you use our Services, it is recommended to periodically review our Privacy Policy to ensure you are aware of the most recent procedures surrounding the use of your information.

Rights Particular to Certain Places

Californians' Right to Privacy

If you live in California, you have the specific right to refuse the transfer of your personal information to outside parties for their own marketing purposes.

You can contact us at [email protected] at any time if you would like to revoke your consent.

Additionally, we use cookies to monitor your usage of our services. We may share this information with third parties, such as those associated with the Network Advertising Initiative (NAI). Users can opt-out of targeted advertising from this group's affiliates. Visit Your Online Choices or Network Advertising Initiative for more information. Californians can also choose not to have their data sold to any NAI company by visiting the Digital Advertising Alliance.

We are committed to protecting the confidentiality of our younger clients by promising not to trade the personal data of anyone under the age of sixteen.

Exchange of Personal Data

Social Media Accounts and Contact Information

• Service Providers: For delivering and improving services.
• Marketers: To offer marketing materials tailored to customers' preferences.
• Social Media Platforms: For user interaction and engagement.
• Public Safety Agencies and Legal Entities: For safety and compliance purposes.

State-Issued Identification

• Governmental Organizations and Legal Bodies: For verification and legal requirements.

Personal Audio and Video Recordings

• Service Providers: For service improvement.
• Sponsors: To aid in advertising efforts.
• Social Media Platforms: For sharing and engagement.

Financial Information

• Service Providers: For payment processing and financial transactions.
• Marketing Solution Providers: To deliver marketing messages through third parties according to your preferences.
• Authorities: For public safety and legal compliance.

Personally Identifiable Data

• Service Providers: For specialized services requiring sensitive data.
• Law Enforcement, Public Agencies, Government, and Legal Establishments: For compliance with legal obligations.

Biometric Information

• Service Providers: For services that require biometric verification.

Geographic Details

• Service Providers: For enhanced service delivery based on location.
• Social Media Platforms: For location-based services and interactions.
• Law Enforcement, Public Agencies, Government, and Legal Establishments: For regulatory compliance and security.

Engagement in Online Activities

• Service Providers: To monitor and improve online activities.
• Social Media Platforms: To facilitate online interactions.

Person Identification

• Social Media Platforms: For user verification and engagement.